Returns
We hope that you love your purchase but if you have changed your mind, no problem you have 14 days after receiving your item(s) to request a refund and another 14 days to return your order.
To request a return, you can contact us; alternatively, you can complete our online returns form.
To be eligible for a refund, your item(s) must be in their original condition that you received it/them, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
Please note that currently buyers are responsible for return postage costs and must ensure that any product(s) are returned to PHILYRA ® via a trackable method. PHILYRA ® is not obligated by law to cover the cost of postage paid by the buyer to return items.
To return product(s) purchased using a promotional offer, you may need to return any item gifted to you as part of the promotion, or (if part of a multi-buy offer) the other items purchased in the multi-buy.
We will notify you via email once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
Exchanges
Kindly note that we do not offer an exchange service.